WARRANTY & RETURNS POLICY

All of our items comes with 1 year parts and labour warranty. It could be longer if stated in product description.

 

RETURNS

 

Non-faulty items

All of our items are covered with our 14-day money back guarantee. If you don't like the item, you may return it back to us and we will proceed with the refund process. We require proof of purchase (order number) and the item must be returned to us in its original packaging with all parts and accessories. Shipping cost are non-refundable and the buyer shoulders the cost to return the item.


Faulty items

We will replace or repair where possible and refunds will be offered if replacement is not available. We will shoulder shipping cost for the replacement item. Faulty item may or may not be returned back to us depending on what you and our team have agreed.


Damaged items

Buyer must report within 3 days of receiving the damaged item. This will give us ample time to investigate. Failure to do so will void the warranty as couriers have specific time frame in accepting claims if the item is proved to be damaged during transport. Buyer needs to send us photo/s reflecting the damage to the item. We will send a replacement at our cost.

Our customer service team will be available Mon-Fri 9am-5pm to process returns and refunds. Buyer may contact them at support@farmingpro.co.nz or call at (09) 281-5310.